Throughout my 13 years’ progressive experience in the contract security industry, starting my journey as an entry level security officer and currently finding myself as an operations manager supporting over 400 security officers, supervisors and account managers, I’ve come across one common factor plaguing the majority of the industry – training, or lack thereof. Often, contract security employers hire security officers with no additional training beyond the standard 8-hour training required by state statute. These employers then stick them in a uniform, put them through some basic company-mandated training, and sell their “security services” to their clients. Inevitably, the complaints regarding services provided start rolling in, disciplinary processes begin, and the revolving door of the security industry has taken another victim.
…on both the employees and employers. Profit margins are tight, and clients want highly trained security officers at the lowest cost possible.
One can’t necessarily fault the employer (to an extent), after all, how much training costs can employers absorb before the business is no longer profitable? Even more, I’ve noticed the limited training provided by security employers suffers from being poor quality — with videos looking like they were produced in the early ’90s, to non-interactive online training modules.
The way the security industry trains its employees is not designed to produce a highly trained security officer that their clients are asking for.